Terms And Conditions

About Us Kernock Park Plants Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Kernock Park Plants Ltd
Pillaton, Saltash
Cornwall
PL12 6RY

Phone: +44 (0)1579 350561
Fax: +44 (0)1579 351151
Email: sales [at] kernock [dot] co [dot] uk

Company Registration Number: 03297350
VAT Registration Number: 326 7561 45
EU Plant/Quality Passport: UK/EW 20268

Kernock Park Plants Ltd is a company registered in England and Wales with company number 3297350
Directors B Harnett, R F Harnett, J P Harnett

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Terms and Conditions of Sale

1. ORDERS AND RIGHT TO CANCEL
1.1 All orders for Goods are accepted subject to the provisions of these Conditions.
1.2 KPP's catalogue or website does not constitute an offer to sell and KPP reserves the right to refuse or decline to accept any order.
1.3 The delivery to KPP of an order constitutes acceptance by the Customer of these Conditions and, specifically, that any representations about the Goods or variation to the Conditions shall be of no effect unless expressly agreed in writing and signed by a partner of KPP.
1.4 No Contract exists between the Customer and KPP for the sale of any Goods until KPP has received and accepted the Customers order and sent confirmation of acceptance to the Customer. The Goods are subject to availability. If KPP cannot deliver the Goods within an agreed time limit, KPP shall have the right to cancel the order and have any sums paid returned to the Customer (see 1.8).
1.5 If the Customer enters into the Contract as a consumer (as opposed to a business) and the Contract is concluded over the internet, by digital television, mail order, phone or fax the Customer has the right to cancel the Contract at any time up to the end of seven working days after the Goods are received and the provisions of Conditions 1.5 to 1.9 (inclusive) apply, but not otherwise. A working day is any day other than weekends and bank or other public holidays. There is no right to cancel the Contract if the order is for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. KPP will notify the Customer at the time the order is accepted if this applies.
1.6 To exercise the right of cancellation, the Customer must give written notice to KPP by hand or post, fax or email, at the address, fax number or email address provided, giving details of the Goods ordered and (where appropriate) their delivery.
1.7 If the right of cancellation is exercised after the Goods have been delivered, the Customer will be responsible for returning the Goods to KPP at its own cost. The Goods must be returned to the address shown below and the Customer must take reasonable care to ensure the Goods are not damaged in the meantime or in transit.
1.8 Once KPP has been notified the Customer is cancelling the contract, KPP will refund or re-credit the Customer within 30 days for any sum that has been paid by the Customer for the Goods.
1.9 All refunds due to customer amendments following payment on account will incur a £10 administration fee.
1.10 If the Goods are not returned as required, KPP may charge the Customer a sum not exceeding the direct costs of recovering the Goods.
1.11 Cancellation fees. If a customer required to cancel all, or part of a confirmed order the following cancellation fee structure will apply:
20+ weeks prior to delivery can be reduced without cancellation fee.
16-19 weeks prior to delivery: 50% of the reduced amount will be charged.
10-15 weeks prior to delivery: 75% of the reduced amount will be charged.
3-9 weeks prior to delivery: 90% of the reduced amount will be charged.
1-2 weeks prior to delivery: 100% of the reduced amount will be charged.
Contract orders of plants and/or specific unit sizes at any stage in production: 100% of the reduced amount will be charged.

2. DELIVERY
2.1 Delivery of the Goods shall be made by KPP’s own means within the United Kingdom & Ireland. Outside of this area delivery shall be made by the Customer collecting them at KPP's place of business or, if some other place of delivery is agreed in writing, by KPP delivering the Goods to that place.
2.2 Where delivery is to take place by the Customer collecting the Goods from KPP's place of business, the Customer must collect the Goods within 10 days of KPP notifying the Customer that the Goods are ready for collection.
2.3 Any dates specified by KPP for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice.
2.4 If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or KPP is unable to deliver the Goods on time because the Customer has not provided adequate delivery instructions then:
2.4.1 risk in the Goods shall pass to the Customer (including for loss or damage caused by KPP's negligence);
2.4.2 the Goods will be deemed to have been delivered; and
2.4.3 KPP may store the Goods until actual delivery to the Customer where upon the Customer shall be liable for any costs and expenses incurred (including, without limitation, insurance and storage)
2.5 KPP reserves the right to deliver the Goods by split deliveries, in which event each delivery shall be deemed to constitute a separate contract. No failure by KPP in respect of any one or more split deliveries shall vitiate the Contract or Contracts in respect of previous deliveries.
2.6 Containers, stacking trolleys, shelves and extensions should be returned or transferred at the time of delivery. If the Customer retains any such item they shall forthwith notify KPP and keep KPP informed as to when the return will take place. KPP reserves the right to make a charge for any damage caused to the items by the Customer, for reasonable hire charges and any transport costs incurred in returning the items.

3. PAYMENT
3.1 KPP reserve the right to alter the price of any item at any time and, in the event of such alteration, the price will be notified to the Customer in the invoice. All goods will be invoiced at the price ruling at time of delivery.
3.2 Payment of the Price together with VAT, at the rate prevailing on the date of KPP's invoice, and any packing, loading and unloading, carriage and insurance charges shall be due prior to delivery unless credit has been authorised by KPP
3.3 Where credit for the Customer has been authorised by KPP, payment shall be due within 30 days of the date of invoice, and time for payment shall be of the essence.
3.4 KPP reserves the right to withhold deliveries until any outstanding payments under any other Contract between KPP and the Customer have been received.
3.5 KPP shall be entitled to interest on any overdue invoices at a rate of 8% over the Bank of England base rate from time to time in force such interest to accrue on a daily basis after as well as before any judgement. Where the Customer is a business KPP shall be entitled to the right to reasonable compensation for debt recovery costs incurred as a result of late payment and (without prejudice to Conditions 1.1 and 1.3 above where a Court determines that the Contract is governed by the Customer's terms of business) the right to challenge the imposition of grossly unfair terms and conditions where these undermine the terms of The Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

4. TITLE AND RISK
4.1 Subject to Condition 2.4.1 risk in the Goods shall pass to the Customer when the Goods are delivered to, or collected by, the Customer or its agents.
4.2 Save in the case of Contracts entered into with Customers not acting in the course of a trade or business and notwithstanding the provisions of Condition 4.1 title to the Goods shall remain with KPP until payment of all sums due to it in respect of the Goods and all other sums which are or which become due to KPP from the Customer is received in full in cash or cleared funds.
4.3 KPP shall be entitled to recover the amounts due in accordance with clause 4.2 notwithstanding that property in any of the Goods has not passed from KPP.
4.4 Until title passes the Customer shall hold the Goods as bailee for KPP and shall store or mark them so that they can at all times be identified as the property of KPP. KPP shall be entitled at any time before title passes to repossess (without being liable for any damage caused by so doing) and use or sell all or any of the Goods and so terminate (without any liability to the Customer) the Customer's right to sell or otherwise deal in them and for that purpose or determining what if any Goods are held by the Customer and inspecting them to enter any premises of the Customer.
4.5 Should the Goods become constituents or be converted into other products before title passes to the Customer, KPP shall have ownership and title in such other products as if they were solely and simply the Goods and all KPP's rights hereunder shall extend to such other products.

5. COMPLAINTS
5.1 Any complaint of non-delivery must be notified to KPP within 4 days of notification of despatch having been sent by KPP to the Customer.
5.2 Any complaint that any Goods delivered are not of the correct quantity or description or have been delivered in a damaged state must be notified to KPP by telephone or fax within 24 hours of their receipt by the Customer and if required by KPP such complaint shall be confirmed in writing within 3 days of such notification.
5.3 Any complaint of alleged defect in the Goods shall be notified to KPP within 7 days of delivery, or in the case of any alleged defect not reasonably apparent upon delivery, then within 7 days of the date upon which the defect actually came to the notice of the Customer, or might reasonably have been expected to come to his notice, whichever is the sooner.
5.4 In respect of any complaint KPP shall be afforded all reasonable facilities to investigate the complaint either by inspection of the Goods at the place of delivery or by requiring the Customer to return a sample of Goods complained of to KPP forthwith on request.
5.5 No complaint under the terms of these Conditions can be considered unless clear proof is furnished to KPP that the Goods alleged to be unsatisfactory were the Goods supplied by KPP and that they were handled and grown carefully and correctly at all times following delivery by KPP or its agents.

6. EXTENT OF LIABILITY AND WARRANTIES
6.1 Every effort is made to ensure that plants supplied are true to type and free from pest or disease but any warranties or conditions whether express or implied as to quality of or fitness for the purpose supplied or productivity or freedom from pests or disease are expressly excluded.
6.2 Whilst any advice offered by KPP is given in good faith, KPP shall not be liable for any consequences of any technical information recommendations statements or advice given by KPP or its staff or agents of KPP.
6.3 Where the Customer deals as consumer within Section 12 of the Unfair Contract Terms Act 1977 the terms set out in Section 12, 14 and 15 of the Sale of Goods Act 1979 are implied into the contract.
6.4 KPP shall, at its option replace with similar goods any Goods which do not comply with the Contract, or allow the Customer credit for the invoice value of the Goods, or to the extent that the Goods are not of KPP's processing or growth, assign to the Customer (so far as KPP is able to do) any warranties given by the grower or processor of the Goods.
6.5 Where KPP is liable in accordance with this Condition in respect of only some or part of the Goods the Contract shall remain in full force and effect in respect of the other part or parts of the Goods and no set-off or other claim shall be made by the Customer against or in respect of such other part or parts of the Goods.
6.6 In no circumstance (save provided for in 6.7) shall the liability of KPP to the Customer exceed the invoice value of the Goods.
6.7 Notwithstanding any other provision hereof KPP does not exclude or limit its liability for death or personal injury resulting from KPP's negligence.

7. FORCE MAJEURE
KPP shall not be responsible for delay in delivery or non-delivery of the Goods or any part thereof occasioned by any Act of God, action by any Government, strike, lock-out, other industrial action, riot or civil commotion, breakdown of machinery, power failure, fire, failure of crop growth by KPP or on its behalf, loss and or detention at sea or any other contingency beyond its control. Should any of the Goods be rendered unfit for delivery by reason of any of the above acts or events, the Contract shall be deemed discharged.

8 DATA PROTECTION
8.1 KPP will take all reasonable precautions to keep the details of the order and payment secure, but unless KPP is negligent, KPP will not be liable for unauthorised access to information supplied by the Customer.
8.2 KPP will only use the information provided by the Customer for the purpose of fulfilling the order. KPP would like to notify the Customer of products and offers that may be of interest to the Customer from time to time. If the Customer wishes to be included or excluded from such correspondence, wishes to correct any information about him, or wishes for any information about the Customer to be deleted, then Customer should inform by giving written notice to KPP at the address, fax number or email address shown below.

9. GENERAL
9.1 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English Courts.
9.2 If any part of these Conditions is held to be unreasonable invalid or unlawful at law the Court or other competent tribunal shall have the power to strike out or override that part whether it be an entire condition or conditions or parts thereof and to enforce these Conditions as if the unreasonable, invalid or unlawful part or parts thereof aforesaid had not been included.
9.3 KPP may change these Conditions without notice in relation to future sales.

10. DEFINITIONS In this document:-
10.1. "Conditions" means the terms and conditions of sale and purchase set out in this document and any other terms agreed in accordance with the provisions of Condition 1.3 above.
10.2 "Contract" means any contract between the Customer and KPP for the sale and purchase of Goods, incorporating these Conditions.
10.3 "Customer" means the person who places an order for Goods.
10.4 "Goods" means the plants or other goods which are the subject of the Contract, as described in the edition of KPP's catalogue or website current at the time the Customer places an order for Goods.
10.5 "KPP" means Kernock Park Plants Ltd of Kernock Park, Pillaton, Saltash, Cornwall PL12 6RY.
10.6 "Price" means the price for the Goods excluding carriage, packing, insurance (if applicable) and VAT at the rate prevailing on the date of KPP's invoice.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using recognised encryption methods. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1579 350561 (International +44 (0)1579 350561) or fax us on +44 (0)1579 351151 or write to us at Pillaton Saltash Cornwall PL12 6RY England and Wales

Privacy Policy

WHO ARE WE?
At Kernock Park Plants Ltd, we are committed to maintaining the trust and confidence of our customers and suppliers. We understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of the above General Terms and Conditions, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Kernock Park Plants Ltd may be both data controller and data processor for your personal data under certain circumstances.

HOW DOES THE LAW PROTECT YOU?
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes. Information held and processed for employees will be used for our management and administrative use only.

HOW DO WE COLLECT PERSONAL DATA FROM YOU?
Customers & Contacts:
We receive information about you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

If you provide us with personal data about a third party (for example when placing an order on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, location information and unique application numbers.

Employees & Applicants:
We receive information about you during the recruitment process and/or when employing you. Additionally, we also collect information from and/or about you during your employment at Kernock Park Plants Ltd.

Much of the information we hold will have been provided by you, but some may come from other internal sources, such as your manager, or in some cases, external sources, such as referees.

If you provide us with personal data about a third party (for example when giving us details of next of kin or emergency contact details), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?
Customers & Contacts:
The personal data that we may collect from you includes your name, address, email address, contact numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

When someone visits our website/s we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

When you use our Guest Wi-Fi we may collect data about you such as:
• Your device.
• The volume of data which you use.
• The websites and applications which you access.
• Your usage by access time, frequency and location.

When sending our electronic mailshots, we use a third-party provider, emarsys, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see emarsys’ privacy notice at https://www.emarsys.com/en-uk/. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at sales [at] kernock [dot] co [dot] uk.

Employees & Applicants:
The personal data that we may collect and store about you includes the following. For clarity, we have separated these into the lawful reasons for storing and/or processing this data.

Where processing is required for the performance of your contract:
• Your Name (including previous surname if applicable), address, email address and contact numbers.
• Information needed for payroll, for example your PAYE reference number, NI Number, tax code and marital status.
• Information needed to pay you, for example your pay rate bank details.
• Information required for pensions, student loans benefits and expenses purposes.
• Your contract of employment and any amendments to it.
• Correspondence with or about you, for example letters to you about a pay rise or, at your request, a letter to your mortgage company confirming your salary.

Where processing is required for legal compliance:
• Records of hours worked, holiday, sickness and other absence.
• Information needed for equal opportunities monitoring for example your gender.
• Records relating to your career history, such as start date, training records, appraisals, other performance measures and, where appropriate, disciplinary and grievance records.
• Information needed for health and safety and occupational health obligations.
• Safeguarding information including your date of birth.
• Driving licence.
• Passport.
• Information regarding your right to work including your nationality.

Where processing is required to protect your vital interests:
• Next of kin details.
• Emergency contact details.
• Your GP’s name, address and telephone numbers.

Where processing is necessary for the purposes of the legitimate interests pursued by Kernock Park Plants Ltd or a third party:
• Job application letters and CV’s
• References
• Location Data (i.e. from electronic devices)
• Your photograph.

HOW DO WE USE YOUR DATA?
Customers & Contacts:
We store and use information about you in the following ways:
• To process orders that you have submitted to us.
• To provide you with products and services.
• To comply with the contractual obligations we have with you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve our products and services.
• To provide customer care, including responding to your requests if you contact us with a query.
• To administer accounts, process payments and keep track of billing and payments.
• To detect fraud and to make sure what you have told us is correct.
• To carry out marketing and statistical analysis.
• To review job applications.
• To notify you about changes to our products and services.
• To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To inform you of service and price changes.

We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide but which we believe will also benefit our existing customers. For example, as stated in the Privacy and Electronic Communications Regulations it is reasonable to allow the use of e-mail contact details within the context of an existing customer relationship for the offering of similar products or services.

If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with information on that purpose and any other relevant information.

Employees & Applicants:
We store and use information about you in the following ways:
• To run the business and manage our relationship with you effectively, lawfully and appropriately.
• During the recruitment process.
• Whilst you are working for us.
• At the time when your employment ends and after you have left.

This includes using information to enable us to comply with the employment contract, to comply with any legal requirements, pursue the legitimate interests of Kernock Park Plants Ltd and protect our legal position in the event of legal proceedings.

If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.

We may sometimes need to process your data to pursue our legitimate business interests, for example to prevent fraud, administrative purposes or reporting potential crimes. We will never process your data where these interests are overridden by your own interests.

You will, of course, inevitably be referred to in many company documents and records that are produced by you and your colleagues in the course of carrying out your duties and the business of the company.

Where necessary, we may keep information relating to your health, which could include reasons for absence and GP reports and notes. This information will be used in order to comply with our health and safety and occupational health obligations - to consider how your health affects your ability to do your job and whether any adjustments to your job might be appropriate. We will also need this data to administer and manage statutory and company sick pay.

Where we process special categories of information relating to your racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, biometric data or sexual orientation, we will always obtain your explicit consent to those activities unless this is not required by law or the information is required to protect your health in an emergency.

Where we are processing data based on your consent, you have the right to withdraw that consent at any time.

In addition, we monitor computer telephone and mobile telephone use which may contain location data required to facilitate remote protection of company data.

If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with information on that purpose and any other relevant information.

RETENTION PERIODS
We will keep your personal data for the duration of the period you are a customer or employee of Kernock Park Plants Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure, after you cease trading with us or ceasing your employment, we may keep your data for up to 7 years. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

THIRD PARTIES
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

Customers & Contacts:
We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Kernock Park Plants Ltd, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Employees & Applicants:
Other than as mentioned below, we will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information to pension or health insurance schemes.

We may transfer information about you to other companies for purposes connected with your employment or the management of the company’s business such as appointed company accountants.

YOUR RIGHTS
Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data (this is known as your right to be forgotten), the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you.

There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

Customers & Contacts:
In preventing the use or processing of your personal data it may also mean that we shall be unable to provide our products and/or services or process the cancellation of your order

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes at point of order.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time by emailing sales [at] kernock [dot] co [dot] uk.

ACCESSING AND UPDATING YOUR DATA
You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, contact numbers, e-mail address and payment details are kept up to date at all times.

WHERE WE STORE YOUR PERSONAL DATA
We follow accepted standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers within the EEA. In limited and necessary circumstances, your information may be transferred outside of the EEA or to an international organisation to comply with our legal or contractual requirements or in relation to the provision of our services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
When transmitting information to us, As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected at all times.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

USE OF COOKIES
Cookies are used on our website/s to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by our website/s is used to:
• Take and fulfil customer orders.
• Administer and enhance the site and service.
• Issue a unique identifier (e.g. customer login).
• Monitor customer account status beyond that required for individual purchases.
• Disclose information to third-parties for goods delivery purposes.

LINKS TO OTHER SITES
Kernock Park Plants Ltd may provide links to third-party sites. Since we do not control those sites, we encourage you to review the privacy policies of these third-party sites before sharing your data with them. Any information that you supply to these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

LIABILITY
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

DATA BREACHES
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

YOUR RIGHT TO MAKE A COMPLAINT
If you have any concerns as to how we process your personal data, you can contact us at security@kernock.co.uk

You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

To make a complaint about how we process your personal data to the Information Commissioner visit https://ico.org.uk/concerns/

CHANGES TO THIS POLICY
This policy is regularly reviewed and is subject to change. Please check our website on a regular basis for any further changes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.